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AI Could Lead to More Job Cuts at BT, Says Chief Executive

The Guardian

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Date Published
14 June 2025
Priority Score
2
Australian
No
Created
15 June 2025, 12:26 pm

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Allison Kirkby wants to streamline telecoms company, which is already planning to shed 55,000 workers

Summary

BT's chief executive, Allison Kirkby, discusses the potential impact of artificial intelligence on workforce reductions at the company. As BT plans to cut up to 55,000 jobs by the end of the decade, Kirkby suggests that the evolving capabilities of AI could allow further streamlining. This perspective underscores the broader industry's trend towards automation and its socioeconomic implications. The statement reflects significant themes in AI policy, emphasizing the balance between technological advancement and employment considerations. Although this development highlights the increasing integration of AI in business operations, it primarily focuses on business streamlining rather than existential or catastrophic AI risks.

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Allison Kirkby said she did not believe the value of Openreach, BT’s broadband network business, was reflected in its share price.Photograph: MediaWorldImages/AlamyView image in fullscreenAllison Kirkby said she did not believe the value of Openreach, BT’s broadband network business, was reflected in its share price.Photograph: MediaWorldImages/AlamyAI could lead to more job cuts at BT, says chief executiveAllison Kirkby wants to streamline telecoms company, which is already planning to shed 55,000 workersThe chief executive ofBThas said that advances in artificial intelligence could presage deeper jobs cuts at the FTSE 100 telecoms company, which has already outlined plans to shed up to55,000 workers.Two years ago, the company said that between 40,000 and 55,000 jobs would be axed as it set out to become a “leaner” business by the end of the decade.However, in a weekend interview, its chief executive, Allison Kirkby, said the plan, which includes stripping out £3bn of costs, “did not reflect the full potential of AI”.“Depending on what we learn from AI … there may be an opportunity forBTto be even smaller by the end of the decade,” Kirkby said in an interview with the Financial Times.BT, which is the biggest broadband provider in the country,laid out plans in 2023 to cut the size of its workforce, including contractors, by 2030. Philip Jansen, who was chief executive at the time, said the company could rely on a much smaller workforce and cost base by the end of the decade.Kirkby, who took over from Jansen last year, has pushed for the company to streamline its operations – selling its Italian business and its Irish wholesale and enterprise unit – and focus more on improving in the UK.Last month, BT spun off its international business into a separate division, but is reportedly open to offers for this area of the business, according to the FT, which cited a person familiar with the matter.Kirkby also said she did not think the value of BT’s broadband network business Openreach was reflected in its share price. If this continued, BT “would absolutely have to look at options”. The “time to reconsider” whether to spin off the business would take place once it has completed upgrading its network to full fibre, she said.However, Kirkby said her preference would be for the BT share price to reflect the worthof Openreach rather than to spin it off.skip past newsletter promotionafter newsletter promotionIt emerged last week thatBT was weighing up a potential takeover of the telecoms and broadband company TalkTalk. Its smaller rival has about 3.2 million customers, although it has struggled since it wastaken private by Toscafund, a London-based investment firm, in a £1.1bn deal that added £527m of debt to its balance sheet in 2021.Explore more on these topicsBTArtificial intelligence (AI)Telecommunications industrynewsShareReuse this content