Ministerial media releaseNew Office to drive safe adoption of AI in NSW GovernmentPublished:4 September 2025Released by:Minister for Customer Service and Digital GovernmentListenGroundbreaking technology which will help improve the way services are delivered for people across NSW will be enabled through a new Office for Artificial Intelligence (AI).The Office for AI within Digital NSW in the Department of Customer Service will help drive and coordinate the safe, strategic adoption of AI across the NSW Government.It will set robust standards and provide expert advice to support best practice use of AI in helping to enhance public sector productivity and ensure the technology and its use are trustworthy for the community.The new office will also build AI literacy across the public service to ensure agencies feel confident to incorporate the technology into solutions with tangible outcomes, like a recent trial of smart school zone signs in the Hunter which respond to vehicle behaviour in busy pedestrian areas.Building on a strong foundation of data governance and compliance, NSW is taking a significant step forward in harnessing AI and its transformative capabilities.While Generative AI (GenAI) is expected to contribute around $115 billion to the Australian economy by 2030, the dedicated office will help identify and limit risk in order to maximise potential benefits.The Government also plans to release an updated AI Assessment Framework later this year, following a partnership with the Commonwealth Scientific and Industrial Research Organisation (CSIRO).The Office for AI has been established for an initial two-year period, reflecting the rapid changes in this evolving technology area. Its work will complement the role of the existing AI Review Committee which reviews high-risk AI projects being proposed by the NSW Government.From 3 September, the AI Review Committee will be chaired by an independent member, Edward Santow,  Co-Director, UTS Human Technology Institute and Former Human Rights Commissioner for Australia.The Government has also appointed seven new committee members:Dr Alex Antic (Faculty Head of AI Strategy at UNSW Canberra)Professor Nicholas Davis (Co-Director, UTS Human Technology Institute)Dr Kylie de Boer (Board Chair and Non-Executive Director Westmead Fertility Centre)Howard Elliott (litigation strategy advisor and expert witness)Ajoy Ghosh (Non-Executive Director, Amnesty International Australia)Lisa Schonstein (Group Chief Privacy Officer for QBE Insurance)Rodney Smith (Assistant Commissioner, State Intelligence Command, NSW Police).To see the full list of AIRC members visit:www.digital.nsw.gov.au/policy/digital-assurance/ai-review-committeeMinister for Customer Service and Digital Government Jihad Dib said:“Artificial intelligence is increasingly part of our everyday lives and as a government we need to make sure it is used responsibly and provides clear benefits for the community.”“The new Office for AI will not only lead NSW’s use of AI but will set the roadmap on how to safely and responsibly incorporate and manage emerging technologies for more effective delivery of government services in the future.”Government Chief Information and Digital Officer Laura Christie said:“This new function within Digital NSW positions the NSW public sector to drive use of AI and harness its benefits across departments and agencies and for the people of NSW.”“We are building on our strong foundations to drive the trustworthiness and use of these new technologies which will change the way we support customers across the state.”Chair of the AI Review Committee Edward Santow said:“I welcome the opportunity to serve as independent chair of the NSW Government’s AI Review Committee, which plays a key role as part of the guardrails for the use of AI across the public sector.”“I look forward to working with the new members who bring a wealth of experience and help ensure the Committee is well positioned to advise on how to deliver safe, responsible and effective AI projects across NSW.”Related ministerial articlesMinisterial media release6 August 2025ID Support Bill passes NSW ParliamentIndividuals at risk of fraud when their identity documents are stolen or breached will be better protected and supported under new laws passed by NSW Parliament overnight.Ministerial media release6 July 2025Minns Labor Government appoints inaugural SafeWork NSW Commissioner to further protect workersThe Minns Labor Government has appointed Janet Schorer as its inaugural SafeWork NSW Commissioner to further strengthen its efforts to protect workers.Ministerial media release29 May 2025New Strata and Property Services Commissioner appointedMinister for Better Regulation and Fair Trading Anoulack Chanthivong has welcomed the appointment of the new NSW Strata and Property Services Commissioner.downloadDownload as PDFprintPrint this pageshareShare this pageFacebookLinkedInXEmailmailTopof pagenorth