Does AI Have a Role in the Boardroom? David Gonski Says 'Forget It'
Australian Financial Review
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Details
- Date Published
- 10 Sept 2025
- Priority Score
- 2
- Australian
- Yes
- Created
- 11 Sept 2025, 08:04 pm
Description
Businesses are changing customer service and back office functions to use AI. But does AI have a role inside the company boardroom?
Summary
The article highlights David Gonski's skepticism about AI's applicability in the boardroom, emphasizing its limited role despite its increasing use in other business functions like customer service and back-office operations. Gonski, a respected figure in business, warns against over-relying on AI for strategic decision-making, underscoring the importance of human judgment. While AI is facilitating efficiencies and productivity in Australian enterprises, it's suggested that critical decisions benefit more from human oversight. The discussion is particularly relevant to AI governance debates, illustrating concerns about balancing AI integration with preserving essential decision-making processes.
Body
CompaniesChanticleerPrint articleSep 11, 2025 – 3.29pmSaveLog inorSubscribeto save articleShareCopy linkCopiedEmailLinkedInTwitterFacebookCopy linkCopiedShare via...Gift this articleSubscribe to gift this articleGift 5 articles to anyone you choose each month when you subscribe.Subscribe nowAlready a subscriber?LoginWe keep hearing about AI reshaping Australian businesses.General insurer Suncorp saved 14,350 hours of staff time by using AI to collate succinct and accurate information to be easily relayed to customers. Utility Origin Energyhad AI answer about 60 per cent of customer email queries.Loading...Anthony Macdonaldis a Chanticleer columnist. He is a former Street Talk co-editor and has 10 years' experience as a business journalist and worked at PwC, auditing and advising financial services companies.Connect withAnthonyonTwitter.EmailAnthonyata.macdonald@afr.comSaveLog inorSubscribeto save articleShareCopy linkCopiedEmailLinkedInTwitterFacebookCopy linkCopiedShare via...Gift this articleSubscribe to gift this articleGift 5 articles to anyone you choose each month when you subscribe.Subscribe nowAlready a subscriber?LoginLicense articleFollow the topics, people and companies that matter to you.Find out moreRead MoreFetching latest articlesDion Lee lost his business. He’s backLauren SamsThe one dish worth $1.4m a year to this iconic Sydney restaurantThe CEO who found her mojo when she demoted herselfWhy this CEO left private equity to run a beauty retailerHannah TattersallHow this top lawyer made partner at 29Why PwC’s CEO spends every Sunday on AI ‘homework’Why chefs are big business for watch brands19 mins agoLuke BenedictusTAG Heuer takes the lead as marathon running boomsTechnical mastery is what makes Jaeger-LeCoultre watches tickA billionaire chippy’s A-list campaign to rebuild a surf club47 mins agoSarah PettyLawsuit alleges 16-hour days, bullying at MCo Beauty dupes empireHarry Triguboff sends discounted Gold Coast penthouse to auction