'Woody: The Roaming Robot Assisting Shoppers
9News
SKIPPED
Details
- Date Published
- 21 Oct 2025
- Priority Score
- 2
- Australian
- Yes
- Created
- 22 Oct 2025, 11:35 am
Description
<p>Woody the robot has been unveiled at Silverdale Shopping Centre in Sydney&#x27;s west where it&#x27;s intended to help making shopping easier for customers.</p>
Summary
Woody, a new robotic assistant, has been introduced at the Silverdale Shopping Centre in Sydney, designed to facilitate the shopping experience by offering navigational aid and carrying assistance for customers. Developed by BellBots and utilizing a Chinese-made Unitree shell, Woody is equipped with multilingual capabilities. The article highlights privacy concerns associated with the robot's data collection, which experts caution could compromise customer confidentiality. The initiative is part of a larger trend of integrating AI into daily retail operations but lacks in-depth discussion on existential AI risks or global AI safety governance implications.
Body
Woody the robot has been unveiled at Silverdale Shopping Centre in Sydney's west, where it's intended to help making shopping easier for customers."You might need an extra hand to hold a bag, to guide you to a store, it can speak multiple different languages," BellBots creator Andrew Bell said.Standing at one-and-a-half metres tall, the shell of the robot is made by the Chinese company Unitree, with Woody's AI software created by Bell.READ MORE:City braced for its hottest October day on recordWoody was designed to make shopping easier for customers.(Nine)"We could have up to 20 robots in one shopping complex, and if it's not being booked, it's roaming."Bell aims to launch the bots in shopping centres next year, and businesses are excited by the prospect."I was wondering as well if they can answer questions, like if they need help with pain killers, it can give them advice," pharmacy worker Mariam Alhayaley said."It doesn't go on holidays," shopping centre owner Bruno Lopreiato said.READ MORE:New accusations come to light as Virginia Giuffre's memoir is releasedAndrew Bell says his next project is a robotic dog that will assist firefighters.(Nine)"I'd love to have him so he can take the coffees out and speak to the customers and greet them," cafe owner Heena Nanda said.Experts have warned that customer privacy is a potential downside to AI software."They hear you, they see you, they process your information," Professor Sanjit Roy, from Edith Cowan University, said."I would be concerned what information this robot is collecting during the interactions."Bell says the public has nothing to fear as he turns his focus towards his next project, a robot dog to assist firefighters. DOWNLOAD THE 9NEWS APP: Stay across all the latest in breaking news, sport, politics and the weather via our news app and get notifications sent straight to your smartphone. Available on theApple App StoreandGoogle Play.