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Meet Matilda: The AI 'Metahuman' Taking Orders at a Tasmanian Takeaway Shop

The Mercury

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A local takeaway shop has made the unorthodox move of deploying an AI “metahuman” to take customer orders and assist people with other queries.

Summary

The article covers the introduction of an AI 'metahuman', named Matilda, at a takeaway shop in Tasmania, marking an innovative application of AI technology in customer service. This demonstrates a practical deployment of AI in a retail setting, which may have implications for future employee roles and automation. While the article highlights a novel use of AI, it does not delve deeply into existential or catastrophic AI risks but offers insights into the evolving role of AI in everyday business operations. This development is relevant to discussions about how AI technologies can enhance efficiencies in customer-oriented businesses.

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Meet Matilda: The AI ‘metahuman’ taking orders at a Tassie takeaway shopA local takeaway shop has made the unorthodox move of deploying an AI “metahuman” to take customer orders and assist people with other queries. Summer sale now on Unlock this story and more for a great price Full Digital Access What’s included Unlimited articles on app & web Subscriber-exclusive newsletters A digital version of Today’s paper Enjoy games & puzzles SuperCoach Plus stats & analysis while playing Pay As You Go No lock-in contract $1 for 4 weeksThen $32 charged every 4 weeks.* *Read the fine print Full Digital Access $1 charged for a duration of 4 weeks, after which it automatically renews at $32 charged every 4 weeks. Renewals occur unless cancelled as per full Terms and Conditions. Each payment, once made, is non-refundable, subject to law. Not in conjunction with any other offer. New customers only. Prices after any early discounted periods may be varied as per full Terms and Conditions. See www.themercury.com.au/subscriptionterms for full details SALE NOW ON 12 Month Plan Limited Time Offer $5 $3 a week for the first 12 months($156 min. cost) charged as $12 every 4 weeks. Then $20 charged every 4 weeks.* *Read the fine print Full Digital Access 12 Month Plan costs $156 (min. cost) for the first 12 months, charged as $12 every 4 weeks. This automatically renews after the first 12 months to be charged as $20 (min. cost) every 4 weeks. Renewals occur unless cancelled as per full Terms and Conditions. No cancellations during the first 12 months. Each payment, once made, is non-refundable, subject to law. Not in conjunction with any other offer. Prices after the first 12 months may be varied as per full Terms and Conditions. See www.themercury.com.au/subscriptionterms for full details. Read every article Full app & web access 24/7 Today’s paper Read the paper online exactly as it was printed Newsletters Subscriber exclusive news emails straight to your inbox News from our network Enjoy access to 11 of our news sites (exc. The Australian) Read every article Full app & web access 24/7 Today’s paper Read the paper online exactly as it was printed Newsletters Subscriber exclusive news emails straight to your inbox News from our network Enjoy access to 11 of our news sites (exc. The Australian) Subscribe Other subscription options Print + Digital Subscriptions Corporate Subscriptions Your Selection: $0 Your Selection – Change selection Today’s Total $0 Read the fine print Terms and Conditions Sorry, we are unable to process your request at this time. Please try again later.