Lays out ambitions for 2026 and opportunities across the customer pipeline. Credit: Richard Mitton and Charlie Tannous Sydney-based technology services firm Secure Agility is preparing for a major growth phase as it brings years of internal innovation in artificial intelligence, IoT and cybersecurity to market at a time when the global software landscape is being fundamentally rewritten. With more than a decade of deep technical development, Secure Agility is shifting focus to customer acquisition, market visibility and national expansion, underpinned by mature, production-ready platforms. The past six months has seen the organisation shift with John and Charlie Tannous as joint managing directors and hiring Richard Mitton in June 2025 as its new CIO. Tannous was confident the company is entering its next chapter. “The last 12 to 24 months, we’ve developed a very mature AI product that we’ve done a lot of work on internally in terms of R&D, and that’s now ready to ship to customers,” Tannous said. “We’re sitting on a goldmine, proven technology with real, addressable use cases. With customers now starting to jump on board with a clear runway of POVs in the pipeline.” Historically, Secure Agility has deliberately maintained a low public profile, prioritising engineering depth over marketing presence. That strategy is now changing. “We’re a very technical organisation and we flew under the radar on purpose,” he said. “But John and I want to come out of the covers. We’ve been hiding for too long. It’s time to tell the market who we are and what our edge is.” With around 100 staff and annual revenue approaching $70 million, the company believes it has been underestimated externally, despite delivering complex outcomes across government, transport and enterprise customers, with a client base that includes the likes of NSW Health, Transport for NSW, Atlassian and Snowy Hydro. The SaaS shakeout Tannous sees a once-in-a-generation opportunity emerging from the upheaval currently hitting the global software industry. With investors growing increasingly nervous about SaaS valuations and exposure to AI disruption, recent analyst research has flagged significant contractions in enterprise software multiples since late 2025 as the traditional software value chain is being rerated in real time. “Wall Street is re-pricing SaaS because they’re scared AI is going to eat their lunch,” Tannous said. “But we see the opposite, those SaaS platforms aren’t disappearing. Their backend IP, their data, their APIs that’s the ingredient list.” Rather than viewing AI as a threat to incumbent software vendors, Secure Agility sees an opportunity to sit on top of the SaaS ecosystem, using MCP (Model Context Protocol) connectors and API integrations to orchestrate value across multiple platforms on behalf of customers. “We can literally take a customer’s RFP, feed it into our purpose-built AI agent factory, and code a working solution that addresses their exact requirements on the fly. That’s not a roadmap item, we’re doing it today.” AI and IoT anchored in real outcomes Rather than positioning itself as a generic AI provider, Secure Agility is focusing on tightly defined, outcome-driven use cases that combine AI, IoT, networking, security and analytics into a managed solution. “A lot of people say they ‘do AI’, but they’re just reselling a license,” he said. “That’s very different to what we do. We’re not selling fluff we’re solving real business problems.” Mitton explained that it can sell an entire outcome to customers. “Once we’ve worked out the business’s need, we provide the outcome in a way that’s transparent, cost effective and adds value to the organisation,” he said. One customer example involved deploying sensors, computer vision, CCTV and a data and analytics platform across an industrial production line to unlock significant efficiency gains, translating into an additional $25 to $35 million a year in revenue for the customer. “That’s a real outcome,” Tannous said. Mitton added its strength lies in delivering the entire stack required to make those outcomes work from edge compute and networking to security, cloud and analytics. “You can’t just do one thing. You need a network engineer, an AI specialist, data scientist, cloud architect, and a security expert. That’s our advantage, we can bring all of that to the table,” he said. AIOps in the NOC and the Secure360 SOC Tannous said the same AI agent architecture that powers customer-facing solutions is now transforming Secure Agility’s own operations starting with its integrated Network Operations Centre (NOC) and its Secure360 Security Operations Centre (SOC), the company’s managed MSSP platform. “Think about what a NOC analyst does today – they’re staring at dashboards, correlating alerts across five different vendor consoles, trying to work out if a network event is real or noise,” Tannous said. “We’ve built AI agents that connect into those backend platforms via MCP and API connectors and correlate, triage and action in seconds what used to take a team hours.” In the NOC, Secure Agility’s AIOps agents automatically detect anomalies across SD-WAN fabrics managed through its NoWAN platform, correlate them with device health telemetry and customer SLA data, and either auto-remediate or escalate with full context dramatically reducing mean time to resolution. “We went from reactive ticket management to predictive network intelligence,” Mitton said. “Our NOC doesn’t just respond to problems anymore. It sees them coming.” The same pattern applies in Secure360, Secure Agility’s MSSP SOC, where AI agents ingest threat intelligence feeds, cloud-based SIEM logs and endpoint telemetry from platforms run them through purpose-built detection and response playbooks. “In cyber, speed kills but so does noise. A traditional SOC analyst is drowning in false positives,” Tannous said. “Our AI agents filter, correlate and enrich every alert before a human ever sees it. By the time it reaches an analyst, it’s not just an alert it’s an investigation-ready case with recommended actions.” What makes this particularly powerful is the combined MSP and MSSP model. Because Secure Agility’s SOC analysts understand the client’s network their MSP team built it, there’s no finger-pointing between security and infrastructure when an incident occurs. The same team that manages firewall policies and patching cycles is the team correlating threat intelligence. “Most MSSPs detect a problem and throw it over the fence. We detect and fix it because we already have the admin access, the network context, and the infrastructure relationship,” Tannous said. “The market has finally caught up to what we’ve been building for years. Everyone’s talking about AI agents now. We’ve been running them in production.” Cybersecurity, GRC and wholesale boom Cybersecurity remains a core pillar of Secure Agility’s strategy, with Tannous and Mitton pointing out the business delivers at the same level as some of Australia’s best-known cyber specialists, but without the hype. The company holds ISO27001, ASD Essential Eight Level 3 certification, and SOC 2 compliance, alongside CCIE Security and CISSP-certified engineers. “If you peel the onion back, we do what the big cyber players do,” he said. “But we don’t just sell products and walk away. We wrap it with a managed service and take responsibility for the outcome.” That philosophy extends to governance, risk and compliance (GRC), where Secure Agility has built a dedicated business unit offering end-to-end compliance services  from onboarding and gap analysis through to audit completion and continuous monitoring. “We don’t want customers just ticking boxes,” he said. “We want them to understand the value of compliance and actually get something out of it.” A major strategic shift came with the decision to exit a longstanding Telstra Enterprise relationship, allowing Secure Agility to contract directly with customers. “We turned off our Telstra Enterprise relationship and moved to wholesale agreements,” he said. “That gives us the freedom to deliver SD-WAN and SASE as a service and managed connectivity directly to customers through our NoWAN platform.” The company has telco wholesale agreements in place with the likes of Telstra Wholesale, Vocus and TPG, which allow it to provide multi-carrier SD-WAN and SASE services to customers  optimising performance and cost on a per-site basis rather than being locked into a single carrier. The move is expected to materially lift margins and accelerate growth across Secure Agility’s telco business unit. National expansion and 2026 vision Secure Agility has recently opened a Brisbane office and plans to establish a Melbourne presence, supporting growing demand from government and enterprise clients. The company has also secured multiple government accreditations and panel appointments, opening new pipeline opportunities. Looking ahead, leadership believes revenue could double over the next four to five years. “We absolutely believe this can be a $150 million business,” Tannous said. “AI, IoT and telco are net-new revenue streams on top of a strong managed services base.” Despite ongoing industry consolidation, Tannous says stability and independence are key selling points. “We’re Australian-owned, profitable, and we’re not going anywhere,” he said. “That matters to customers right now.” As 2026 unfolds, Secure Agility’s message is clear: the technology has been built, the foundation is in place, and the focus has shifted to scale. “Everyone else is trying to figure out how to bolt AI onto their business. We’ve already baked it in,” Tannous said. “Now, it’s about awareness. We know what we’re capable of. It’s time the market does too.” Managed Service ProvidersTelecommunications IndustryMarketsIndustry SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe